Frequently Asked Questions

We offer three deployment models:

• Cloud SAAS Mode — Zero hardware investment, automatic updates, lower operational cost. Best for SMEs.
• On-Premise Deployment — Complete server hardware and software inside your intranet. All data stored locally. Best for large enterprises and government agencies.
• Docker Deployment — Lightweight containerized setup for data-sensitive users. Quick installation with Zebra-provided Docker packages.

Yes. We provide data migration services to help you transition from SAAS cloud to on-premise deployment. All historical data, employee records, and usage logs can be exported and imported into your local server. Please contact our technical team at least 2 weeks in advance to schedule the migration.

Smart cabinets support both WiFi and wired Ethernet connections. For SAAS mode, the cabinet needs internet access to connect to Zebra cloud servers. For on-premise mode, the cabinet only needs access to your internal network. Minimum bandwidth requirement is 2Mbps per cabinet. We recommend a stable network with less than 100ms latency for optimal real-time data synchronization.

Yes. Our platform supports native integration with WeChat Work, DingTalk, and Feishu. Employee directories sync automatically in real-time. New hires are automatically enrolled in quota policies without manual configuration. Department structures and employee profiles stay synchronized with your organization.

Yes. We provide a comprehensive REST API that allows external applications to push employee data, pull material records, and trigger inventory operations. The API supports OAuth 2.0 authentication and returns JSON responses. Full API documentation is available to enterprise clients upon request.

Administrators can set consumption limits by employee or by material item. Key capabilities include:

• Cycle-based quotas (daily, monthly, quarterly, yearly)
• Cumulative balance with carryover option
• Bulk configuration by organization or department
• Auto-enrollment from synced enterprise apps
• Excess usage can be blocked or deducted from balance

Our platform supports up to 3-level approval chains for consumable requisitions. Users can submit applications via H5 mini-programs or mobile apps. Approvers can review and approve requests through the admin console or mobile interface. All approval records are tracked in real-time with complete audit trails.

Inventory audits can be performed using PDA scanners or mobile H5 apps. Staff scan items in the cabinet to verify physical stock against system records. For personal assets, employees can self-audit via mobile apps. After audit completion and approval, the system auto-generates discrepancy reports with one-click Excel export.

All Zebra smart cabinets come with a standard 12-month warranty covering hardware defects and software issues. Extended warranty and maintenance contracts are available for enterprise deployments, including on-site repair services and priority replacement parts.

Please check the following items:

• Verify the network cable or WiFi connection is properly connected
• Check if the router and switch are functioning normally
• Confirm the cabinet's IP address is in the correct network segment
• Restart the cabinet and wait 2 minutes for reconnection
• If the issue persists, contact technical support with the device serial number

Standard support is available during business hours (Monday to Friday, 9:00-18:00 GMT+8). Enterprise clients with maintenance contracts have access to priority support with faster response times and dedicated account managers. Emergency on-site support can be arranged for critical system failures.

Click the "Contact Support" button below or email contact@zebrastation.net. Our team will schedule a live demo tailored to your industry and operational requirements, including hardware and software walkthroughs. Demo sessions are available both online and on-site at your facility.